Patient Access & Scheduling Coordinator

Lutheran Downtown Hospital; Fort Wayne (IN); On-site; USD 34,000 - 48,000; Part time

Job summary

Lutheran Downtown Hospital is seeking a part-time Registrar to support patient care by accurately capturing and verifying demographic and insurance information in person or by phone. You will schedule procedures, obtain authorizations, and keep complete patient records while delivering excellent customer service.

The role emphasizes accurate data capture, adherence to policies, and efficient coordination with care teams to ensure smooth registrations and timely processing of visits.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Insurance verification knowledge

EHR systems familiarity

Interpersonal skills

Attention to detail

Education

Post secondary education or training in medical office administration or healthcare administration preferred

Job description

Lutheran Downtown Hospital is seeking a part-time Registrar to support patient care by accurately capturing and verifying demographic and insurance information in person or by phone. You will schedule procedures, obtain authorizations, and keep complete patient records while delivering excellent customer service.

The role emphasizes accurate data capture, adherence to policies, and efficient coordination with care teams to ensure smooth registrations and timely processing of visits.