Patient Access & Registration Specialist

Lutheran Health Network; Fort Wayne (IN); On-site; USD 32,000 - 55,000; Full time

Job summary

Lutheran Health Network is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information. The role involves scheduling procedures, securing authorizations, and maintaining complete patient records with a focus on exceptional customer service.

The position requires 0-2 years in healthcare or front desk roles and a post-secondary education in medical office administration or healthcare administration preferred.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications and captures correct health insurance details.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Documents consent forms when patient cannot sign and notes signatures and nursing sign-off if needed.
• Places an armband on each patient before they leave the department for proper ID.
• Answers and returns phone calls with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Customer service

Healthcare admin

Insurance verification

Registration

Attention to detail

Education

Post secondary education in medical office administration or healthcare administration

Job description

Lutheran Health Network is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information. The role involves scheduling procedures, securing authorizations, and maintaining complete patient records with a focus on exceptional customer service.

The position requires 0-2 years in healthcare or front desk roles and a post-secondary education in medical office administration or healthcare administration preferred.