Patient Access & Scheduling Concierge

Springfield Clinic; Hillsboro (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Springfield Clinic is seeking a Patient Access Specialist to act as the welcoming first point of contact for guests. You will verify patient information, assist with check-in, collect payments, and coordinate with Care Teams to ensure smooth flow and accurate scheduling.

The role emphasizes hospitality, data accuracy, and proactive problem resolution in a fast-paced clinic environment.

Qualifications

• High School graduate or GED preferred.
• Administrative or technical background with 2–3 years of college preferred.
• Minimum one year of medical office experience is preferred.

Responsibilities

• Answer incoming calls, identify caller needs, route to appropriate area and take messages as required.
• Assist guests with check-in, verify demographic and insurance information, and update as needed.
• Proactively assists guests and Care Team members with information and hospitality.
• Assist guests in enrolling in the FollowMyHealth portal and educate them on portal use.
• Collect patient payments, provide receipts, and balance cash as required.

Skills

Customer service

Communication skills

Multitask under pressure

Attention to detail

Comfortable with technology

Education

High School graduate or GED

2-3 years college

Minimum 1 year medical office experience

Tools

FollowMyHealth portal

EHR systems

Job description

Springfield Clinic is seeking a Patient Access Specialist to act as the welcoming first point of contact for guests. You will verify patient information, assist with check-in, collect payments, and coordinate with Care Teams to ensure smooth flow and accurate scheduling.

The role emphasizes hospitality, data accuracy, and proactive problem resolution in a fast-paced clinic environment.