Patient Access Specialist — Front Desk & Scheduling Pro

Springfield Clinic; Springfield (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Springfield Clinic is seeking a Patient Access Specialist (PAS) to ensure seamless patient access in our office environment. This role requires strong customer service skills, both over the phone and in-person. The PAS will manage incoming calls, assist patients as their first point of contact, and coordinate communications across our call center and front desk.

Qualified candidates must be high school graduates or have a GED, possess excellent customer service and communication skills, and demonstrate proficiency in typing. A strong understanding of billing and insurance principles is also crucial.

Qualifications

• Strong customer service skills, both over the phone and in-person.
• Ability to manage incoming calls and assist patients effectively.
• Knowledge of billing and insurance principles.

Responsibilities

• Answer all incoming calls and assist patients as needed.
• Schedule appointments and verify patient information.
• Maintain strong understanding of billing and insurance practices.

Skills

Excellent customer service skills

Proficient typing skills

Deductive reasoning

Ability to work under pressure

Effective communication skills

Education

High School graduate or GED

Job description

Springfield Clinic is seeking a Patient Access Specialist (PAS) to ensure seamless patient access in our office environment. This role requires strong customer service skills, both over the phone and in-person. The PAS will manage incoming calls, assist patients as their first point of contact, and coordinate communications across our call center and front desk.

Qualified candidates must be high school graduates or have a GED, possess excellent customer service and communication skills, and demonstrate proficiency in typing. A strong understanding of billing and insurance principles is also crucial.