Guest Experience & Scheduling Specialist

Springfield Clinic; Springfield (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Springfield Clinic is seeking a Patient Access Specialist in Springfield, Illinois. This role is essential for providing a welcoming experience to guests and families by managing calls, scheduling appointments, and ensuring data integrity.

Candidates should have strong communication skills, prior medical office experience, and a high school diploma (or GED). The position involves close collaboration with care teams to improve patient services and outcomes.

Growth opportunities include eligibility for the Certified Medical Administrative Assistant (CMAA) exam.

Qualifications

• High School graduate or GED preferred.
• Comfortable with technology.
• Minimum one (1) year medical office experience preferred.

Responsibilities

• Answer incoming calls, identify caller needs, and route calls appropriately.
• Assist guests with the check-in process and verify information.
• Schedule appointments and manage provider schedules.

Skills

Customer service orientation

Active listening

Communication skills

Multitasking

Attention to detail

Education

High School graduate or GED

2-3 years of college (preferred)

Tools

EHR systems

Computer software programs

Job description

Springfield Clinic is seeking a Patient Access Specialist in Springfield, Illinois. This role is essential for providing a welcoming experience to guests and families by managing calls, scheduling appointments, and ensuring data integrity.

Candidates should have strong communication skills, prior medical office experience, and a high school diploma (or GED). The position involves close collaboration with care teams to improve patient services and outcomes.

Growth opportunities include eligibility for the Certified Medical Administrative Assistant (CMAA) exam.