Patient Access & Scheduling Specialist

Springfield Clinic; Hillsboro (IL); On-site; USD 36,000 - 58,000; Full time

Job summary

Springfield Clinic is seeking a Patient Access Specialist to welcome guests and coordinate front-desk and call-center tasks. You will verify demographics, insurance, and help guests enroll in the FollowMyHealth portal while handling payments with accurate receipts.

You will schedule appointments, route calls, and collaborate with care teams to streamline patient flow, data integrity, and guest experience in a fast-paced environment.

Qualifications

• Minimum high school diploma; healthcare environment preferred.
• Experience with patient management systems and front desk tasks.
• CMAA exam eligibility within 1 year of employment is encouraged.

Responsibilities

• Answer calls, identify needs, route to appropriate area, and take messages.
• Assist guests with check-in, verify demographics and insurance information.
• Educate guests on FMH portal use and manage payments and receipts.
• Schedule provider appointments and balance revenue records for accuracy.

Skills

Relationship management

Active listening

Professional communication

Multitasking under pressure

Computer skills

Education

High School diploma or GED

2-3 years college

Medical office experience

Job description

Springfield Clinic is seeking a Patient Access Specialist to welcome guests and coordinate front-desk and call-center tasks. You will verify demographics, insurance, and help guests enroll in the FollowMyHealth portal while handling payments with accurate receipts.

You will schedule appointments, route calls, and collaborate with care teams to streamline patient flow, data integrity, and guest experience in a fast-paced environment.