Patient Access & Scheduling Center Manager

Berger Health System; Kentucky; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Berger Health System is seeking a Manager of Patient Access to lead the Patient Service Center, ensuring timely and accurate scheduling, pre-registration, and patient flow across the system. You will drive staffing plans, QA targets, and cross-department collaboration to deliver a high-quality patient experience.

The role emphasizes operational leadership, budgeting, and performance improvement within a high-volume contact center environment, reporting to Revenue Cycle leadership.

Qualifications

• Bachelor's Degree in Business or related field.
• 1–2 years of contact center management experience encouraged.
• Strong leadership and data-driven decision making.

Responsibilities

• Oversee centralized patient access operations and patient service center staffing.
• Drive QA, metrics, and process improvements to enhance access and revenue cycle performance.
• Maintain relationships with facility departments and leadership to address issues and requests.

Skills

People Leader

Operationally Strong

Collaborative

Data-Driven

Quality Focus

Continuous Improvement

Education

Bachelor's degree in Business

Related field/Experience

Tools

Excel

Job description

Berger Health System is seeking a Manager of Patient Access to lead the Patient Service Center, ensuring timely and accurate scheduling, pre-registration, and patient flow across the system. You will drive staffing plans, QA targets, and cross-department collaboration to deliver a high-quality patient experience.

The role emphasizes operational leadership, budgeting, and performance improvement within a high-volume contact center environment, reporting to Revenue Cycle leadership.