Patient Access Manager: Scheduling & Revenue Cycle

Berger Health System; United States; On-site; USD 95,000 - 125,000; Full time

Job summary

OhioHealth is seeking a Manager of Patient Access - Patient Service Center to lead centralized scheduling, pre-registration, and contact center operations across our system. You will drive strategic and operational initiatives to improve access, reliability, and patient experience, working with clinical and revenue-cycle leaders.

The role emphasizes staffing optimization, QA, budgeting, and data-driven decisions to reduce delays and improve financial performance while maintaining HIPAA and

Qualifications

• Bachelor's degree in business or related field is required.
• 1-2 years of contact center experience is preferred.
• Specialized knowledge in healthcare scheduling, registration, HIPAA, and revenue-cycle processes.

Responsibilities

• Provide strategic and operational leadership for centralized patient access.
• Manage staffing, QA, and performance metrics to improve access and efficiency.
• Develop budgets and collaborate with clinical and revenue-cycle leaders.

Skills

Contact Center Management

Data-Driven Decision Making

Operational Leadership

Team Development

Education

Bachelor's Degree in Business Administration or related field

1-2 years of experience in contact center management

Tools

Excel

Job description

OhioHealth is seeking a Manager of Patient Access - Patient Service Center to lead centralized scheduling, pre-registration, and contact center operations across our system. You will drive strategic and operational initiatives to improve access, reliability, and patient experience, working with clinical and revenue-cycle leaders.

The role emphasizes staffing optimization, QA, budgeting, and data-driven decisions to reduce delays and improve financial performance while maintaining HIPAA and