Patient Access Scheduler - Medical Office I

Atlantic Health; Morristown (NJ); On-site; USD 29,000 - 48,000; Full time

Job summary

Atlantic Health is seeking a Medical Office Associate I for the AMG Call Center in Morristown, NJ. The role focuses on scheduling patient appointments, verifying insurance eligibility, and collecting accurate registration data in a fast-paced environment.

Responsibilities include handling inbound calls, SMS requests, and coordinating with practices to resolve scheduling needs. The position requires strong communication and multitasking, with a daytime schedule Monday to Friday.

Qualifications

• HS Diploma or equivalent.
• Knowledge of computerized scheduling and EMR system a plus.
• 1-3 years of experience in contact center or front-facing medical office preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Handle inbound calls and SMS requests and register patients.
• Schedule appointments for Atlantic Medical Group practices.
• Verify insurance eligibility in real time and communicate responsibilities.
• Maintain accurate patient registration and demographics.
• Promote patient portal usage and explain check-in processes.

Skills

Verbal communication

Written communication

Customer focus

Multitasking

Microsoft Office

Education

HS Diploma or equivalent

Tools

EMR system

Scheduling software

Job description

Atlantic Health is seeking a Medical Office Associate I for the AMG Call Center in Morristown, NJ. The role focuses on scheduling patient appointments, verifying insurance eligibility, and collecting accurate registration data in a fast-paced environment.

Responsibilities include handling inbound calls, SMS requests, and coordinating with practices to resolve scheduling needs. The position requires strong communication and multitasking, with a daytime schedule Monday to Friday.