Patient Access Scheduler I — Insurance & Authorization

Campbell Clinic Pc; Germantown (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

401(k) Plan Matching + Profit Sharing

Paid Time Off

Paid Holidays

Job summary

Campbell Clinic Pc in Germantown, TN seeks a Central Scheduling Representative I to coordinate patient appointments across Orthopaedics locations. You will verify insurance, obtain prior authorizations, and guide patients through scheduling while ensuring provider utilization and timely access.

The role also involves training new hires, handling patient calls, using EMR/EHR systems, and meeting daily call quotas. Strong communication and computer skills required.

Qualifications

• High School graduate or GED completed.
• 3 years of experience in a health business office setting.
• Experience with EMR/EHR systems and multi-line phone services.
• Experience with insurance verification and/or prior authorization processes.
• Healthcare setting knowledge of insurance, referrals, and terminology is preferred.
• English language proficiency; basic arithmetic; computer literacy.

Responsibilities

• Make and reschedule patient appointments via portal, phone, and referral software.
• Verify insurance eligibility and determine need for prior authorization.
• Initiate and track prior authorizations with payers and staff.
• Answer patient calls and schedule using computer systems.
• Triages patient needs to ensure timely appointments and appropriate physician assignment.
• Train and onboard new hires on scheduling, triage, and systems usage.
• Meet daily and monthly call quotas and manage referrals from hospitals and partners.

Skills

Active Listening

Customer Service

Oral Communication

Written Communication

Teamwork

Quality

Dependability

Education

High School Diploma or GED

Tools

EMR/EHR systems

Microsoft Word

Excel

Outlook

Teams

Job description

Campbell Clinic Pc in Germantown, TN seeks a Central Scheduling Representative I to coordinate patient appointments across Orthopaedics locations. You will verify insurance, obtain prior authorizations, and guide patients through scheduling while ensuring provider utilization and timely access.

The role also involves training new hires, handling patient calls, using EMR/EHR systems, and meeting daily call quotas. Strong communication and computer skills required.