Healthcare Appointment Coordinator

CAMPBELL CLINIC PC; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

HRA Option

Flexible Spending Account

Basic Life Insurance

Voluntary Life Insurance Option

Long-Term Disability

Voluntary Short-Term Disability

Critical Illness Insurance

401(k) Plan Matching + Profit Sharing

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Campbell Clinic PC in Germantown, TN is seeking an Appointment Scheduler to manage patient appointments across locations and providers. The role requires handling calls, scheduling via patient portal, and coordinating with physicians to optimize provider utilization.

Responsibilities include triaging patient needs, routing to appropriate physicians, monitoring referrals, and meeting call quotas. A high school diploma and healthcare scheduling experience are preferred, with strong computer skills

Qualifications

• High School Diploma or GED required.
• 6 months experience in a call center or high-volume scheduling with EMR/EHR systems and multi-line phone services or customer service is required.
• Preferred experience in a healthcare setting with knowledge of insurances, copay collection, referral procedures, and healthcare terminology; orthopedics experience is preferred.

Responsibilities

• Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program.
• Follows appointment guidelines to ensure proper scheduling.
• Determines patient's clinical need to ensure proper scheduling.
• Accepts incoming patient phone calls and uses computer systems to schedule patients.
• Triages patient needs for timeliness of appointments based upon pre-determined criteria.
• Monitors and schedule patient referrals from hospitals and community medical partners.

Skills

Active Listening

Customer Service

Oral Communication

Written Communication

Teamwork

Quality

Dependability

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Job description

Campbell Clinic PC in Germantown, TN is seeking an Appointment Scheduler to manage patient appointments across locations and providers. The role requires handling calls, scheduling via patient portal, and coordinating with physicians to optimize provider utilization.

Responsibilities include triaging patient needs, routing to appropriate physicians, monitoring referrals, and meeting call quotas. A high school diploma and healthcare scheduling experience are preferred, with strong computer skills