Appointment Scheduler

CAMPBELL CLINIC PC

Memphis (TN)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical / Dental / Vision Insurance

HRA Option

Flexible Spending Account

Basic Life Insurance

Voluntary Life Insurance Option

Long-Term Disability

Voluntary Short-Term Disability

Critical Illness Insurance

401(k) Plan Matching + Profit Sharing

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Campbell Clinic PC in Germantown, TN is seeking an Appointment Scheduler to manage patient appointments across locations and providers. The role requires handling calls, scheduling via patient portal, and coordinating with physicians to optimize provider utilization.

Responsibilities include triaging patient needs, routing to appropriate physicians, monitoring referrals, and meeting call quotas. A high school diploma and healthcare scheduling experience are preferred, with strong computer skills

Qualifications

High School Diploma or GED required.
6 months experience in a call center or high-volume scheduling with EMR/EHR systems and multi-line phone services or customer service is required.
Preferred experience in a healthcare setting with knowledge of insurances, copay collection, referral procedures, and healthcare terminology; orthopedics experience is preferred.

Responsibilities

Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program.
Follows appointment guidelines to ensure proper scheduling.
Determines patient's clinical need to ensure proper scheduling.
Accepts incoming patient phone calls and uses computer systems to schedule patients.
Triages patient needs for timeliness of appointments based upon pre-determined criteria.
Monitors and schedule patient referrals from hospitals and community medical partners.

Skills

Active Listening

Customer Service

Oral Communication

Written Communication

Teamwork

Quality

Dependability

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Appointment Scheduler

Germantown, Germantown, TN, US

2 days ago Requisition ID: 3367

POSITION SUMMARY

Make all patient appointments for all locations and all providers to ensure all providers are fully utilized

Essential Functions Statement(s)

Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
Follows appointment guidelines to ensure proper scheduling
Determines patient's clinical need to ensure proper scheduling
Performs other related duties as assigned
Accepts incoming patient phone calls and uses computer systems to schedule patients
Triages patient needs for timeliness of appointments based upon pre-determined criteria
Determines which physician to place patient with based upon pre-determined criteria
Retrieves appointments requests from the patient portal and places outbound calls to patients to schedule appointments.
Monitors and replies promptly to patients' online portal messages.
Communicates and collaborates with physicians and medical staff to meet patient scheduling needs.
Meets daily and monthly call quota expectations as assigned by supervisor/manager
Monitors and schedule patient referrals from hospitals and community medical partners.
Performs other related duties as assigned

SKILLS & ABILITIES

Education: High School Graduate or GED Required

Experience: 6 months of combined experience in a call center or high volume-scheduling department with EMR/EHR systems and multi-line phone services or customer service is required.

Preferred Experience :Experience in a healthcare setting (physician's office, clinic or hospital) with knowledge of insurances, copay collection, referral procedures, and healthcare terminology. Orthopedics experience is preferred.

Computer Skills:Must be computer literate. Basic computer skills required such as Word and Outlook. Must be able totype.

POSITION QUALIFICATIONS

Competency Statement(s)/Mental Demands

Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.