Patient Access Scheduler – Healthcare Coordination

McLaren Health Care; Michigan; On-site; USD 32,000 - 46,000; Full time

Job summary

McLaren Health Care in Michigan is seeking a friendly, detail‑oriented Patient Services Representative to set up exams, handle scheduling, and answer patient inquiries. You will verify patient and insurance information, educate patients on procedures, and ensure smooth coordination between front desk and clinical teams.

This role emphasizes strong customer service, confidentiality, and accuracy in record keeping, with responsibilities spanning phone support, data entry, and adherence to site

Qualifications

• High School Diploma or GED required.
• Two years healthcare experience preferred.
• Excellent communication and data-entry skills.

Responsibilities

• Serve patients by answering calls or calling patients to schedule exams.
• Review screening forms and verify patient and insurance information.
• Educate patients on exam/test preparation and answer related questions.
• Update patient records with notes for technologists and staff.
• Follow site protocols and keep documentation up-to-date.
• Obtain approvals for schedule changes or cancellations as needed.
• Maintain confidentiality of personal and financial data.
• Assist with clerical tasks like filing, faxing, scanning patient histories, and data entry.

Skills

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

McLaren Health Care in Michigan is seeking a friendly, detail‑oriented Patient Services Representative to set up exams, handle scheduling, and answer patient inquiries. You will verify patient and insurance information, educate patients on procedures, and ensure smooth coordination between front desk and clinical teams.

This role emphasizes strong customer service, confidentiality, and accuracy in record keeping, with responsibilities spanning phone support, data entry, and adherence to site