OPERATOR/SCHEDULER

Siouxland Community Health Center; Sioux City (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Siouxland Community Health Center is seeking a full-time front desk/phone intake associate to support patient communication and scheduling in our Sioux City clinic. The role requires accuracy when relaying messages and coordinating with medical staff to ensure smooth patient flow.

Key duties include answering and directing calls, accessing the Practice Management System for appointment details, and assisting patients with intake forms and insurance verification.

Qualifications

• Minimum of high school diploma or GED.
• EMR experience a definite plus.
• Previous phone experience a plus.
• Bilingual Spanish preferred.

Responsibilities

• Answer and direct incoming phone calls and use overhead paging system.
• Access Practice Management System to inform patients of appointment information.
• Formulate phone notes from patient calls in EMR.
• Works directly with medical staff to ensure accurate communication and understanding between patient and staff.
• Assists patients in completing all necessary intake forms at initial visit, including but not limited to, demographic and medical history and financial verification.
• These functions are not all inclusive

Skills

High school diploma or GED

EMR experience

Phone experience

Bilingual Spanish

Education

High School or GED

Tools

EMR system

Job description

1 - Full-Time Position

Hours are Monday, 8am-5pm, Tuesday 8am-8pm, Wednesday 8am-1pm, Thursday and Friday 8am-5pm

Successful candidate must have solid experience & advanced knowledge of:

• Minimum of high school diploma or GED equivalent.
• Basic Computer skills with Electronic Medical / Health Records (EMR) experience a definite plus.
• Previous phone experience a plus.
• Bilingual Spanish preferred.

Successful candidate must be able to perform primary functions of position:

• Answer and direct incoming phone calls and use overhead paging system.
• Access Practice Management System to inform patients of appointment information.
• Formulate phone notes from patient calls in EMR.
• Works directly with medical staff to ensure accurate communication and understanding between patient and staff.
• Assists patients in completing all necessary intake forms at initial visit, including but not limited to, demographic and medical history and financial verification.
• These functions are not all inclusive

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state, or local laws.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation

Education

• High School or better

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.