Patient Access & Revenue Specialist II

Baylor Scott & White Health; Waco (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Immediate health benefits

401(k) with match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to collect demographics, verify insurance, and register patients. You will help manage financial responsibilities and support teamwork across departments.

You will mentor peers, participate in training, and pursue process improvements to enhance revenue cycle and patient experience in a fast-paced hospital setting.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive patient information with confidentiality.

Responsibilities

• Conduct patient interviews to collect demographics and financial data for registration.
• Verify insurance benefits and determine patient liability per policies.
• Assist with scheduling, precertification, and billing processes.
• Explain deposits, collect payments, and negotiate payment plans when needed.
• Provide directions and support to patients and families; escalate issues to management.
• Train and mentor peers and support cross-area revenue cycle activities.

Skills

Healthcare experience

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to collect demographics, verify insurance, and register patients. You will help manage financial responsibilities and support teamwork across departments.

You will mentor peers, participate in training, and pursue process improvements to enhance revenue cycle and patient experience in a fast-paced hospital setting.