Patient Access & Revenue Specialist

bannerhealth; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Banner Health Center Greenway in Phoenix seeks a Front Office/Customer Experience Representative to greet patients, schedule appointments, verify insurance, and collect payments. You will support registration, check-in, and posting charges, while delivering compassionate service and accurate information to patients and families.

This day shift role includes weekdays and rotating Saturday hours and provides opportunities for training and career growth within Banner Health.

Qualifications

• Experience handling front desk duties in a medical setting preferred.
• Strong communication and interpersonal skills.
• Ability to verify insurance and collect payments accurately.

Responsibilities

• Performs registration/check-in processes and data entry.
• Verifies insurance eligibility and documents referrals/authorizations.
• Collects patient liability and explains financial policies.
• Enters payments and reconciles daily activity.
• Schedules appointments and supports patient flow at the front desk.
• Maintains professional, courteous communication with patients and staff.
• Assists with handling patient records and requests.

Skills

Customer service

Phone etiquette

Data entry

Tools

Insurance verification

Job description

Banner Health Center Greenway in Phoenix seeks a Front Office/Customer Experience Representative to greet patients, schedule appointments, verify insurance, and collect payments. You will support registration, check-in, and posting charges, while delivering compassionate service and accurate information to patients and families.

This day shift role includes weekdays and rotating Saturday hours and provides opportunities for training and career growth within Banner Health.