Patient Financial Services Front Desk — Day Shift

Banner Health; Phoenix (AZ); On-site; USD 38,000 - 50,000; Full time

Job summary

Banner Health is seeking a Front Office Patient Financial Services Representative for the Arcadia location in Phoenix. You will handle patient registration, insurance verification, and billing support, delivering compassionate customer service and accurate information to patients and families.

You will coordinate with the care team, schedule and process appointments, collect patient liabilities, verify referrals, and guide patients on payment options to maximize reimbursement while maintaining

Qualifications

• High school diploma or GED required.
• 1+ year experience in patient financial services or insurance industry preferred.
• Ability to multitask with minimal supervision.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Answer phones and schedule patient appointments.
• Register patients and collect insurance information.
• Verify insurance eligibility, referrals and authorizations.
• Enter payments/charges and reconcile daily transactions.
• Provide financial guidance to patients to maximize reimbursement.

Skills

Interpersonal communication

Customer service

Data entry

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Banner Health is seeking a Front Office Patient Financial Services Representative for the Arcadia location in Phoenix. You will handle patient registration, insurance verification, and billing support, delivering compassionate customer service and accurate information to patients and families.

You will coordinate with the care team, schedule and process appointments, collect patient liabilities, verify referrals, and guide patients on payment options to maximize reimbursement while maintaining