Patient Access & Revenue Operations Lead

Breg, Inc.; Oklahoma City (OK); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO and Holidays

Growth & Development opportunities

Diversity & Inclusion

Job summary

Breg, Inc. is seeking a Patient Access Lead to join on-site at multiple US locations, including Oklahoma City, OK.

The role focuses on leading patient access operations, ensuring compliant billing, and driving customer-focused outcomes. The ideal candidate will have experience in coordinating SO P-compliant operations, partnering with Revenue Cycle Management, and guiding a team through onboarding and continuous learning initiatives.

Qualifications

• expertise in communicating effectively both written and verbally
• strong collaboration and teamwork skills
• ability to provide guidance and consultation to team members and cross-functional partners

Responsibilities

• Monitors operational performance and drives achievement of daily, weekly, and monthly objectives, including claim processing and reimbursement, collections, and metrics.
• Escalation point for complex patient inquiries and concerns related to orders, referrals, authorizations, and billing matters.
• Functions as a subject matter expert (SME) for Patient Access operations, assisting with claim volume management and providing guidance to team members and partners.
• Contributes to development and continuous improvement of Patient Access workflows, billing processes, and procedures to enhance efficiency and patient satisfaction.
• Ensures adherence to SOPs, work instructions, and quality standards across non-clinical operations.
• Partners with leadership to onboard, train, coach, and develop Patient Access team members and external sales partners.
• Collaborates with Field Inventory Leadership and cross-functional teams to support timely product delivery and exceptional patient experience.
• Maintains understanding of clinical documentation requirements and ensures accurate collection and review of patient and claim information.
• Coordinates and prioritizes administrative tasks supporting day-to-day Patient Access activities.
• Builds and maintains relationships with internal departments, healthcare providers, patients, payers, and partners to promote communication and success.
• Demonstrates professionalism and accountability to drive positive team performance and customer service excellence.
• Oversees PSC administration and communicates disruptions to leadership and support teams.
• Prepares and distributes operational reports and reviews, identifying trends and opportunities in referrals and service performance.
• Partners with Revenue Cycle Management and Payor Contract teams to ensure compliance with payor requirements and patient responsibilities.
• Ensures patient services and billing activities comply with regulatory requirements and accreditation standards.
• Adheres to HIPAA and FDA requirements and promotes Breg’s culture and values.

Job description

Breg, Inc. is seeking a Patient Access Lead to join on-site at multiple US locations, including Oklahoma City, OK.

The role focuses on leading patient access operations, ensuring compliant billing, and driving customer-focused outcomes. The ideal candidate will have experience in coordinating SO P-compliant operations, partnering with Revenue Cycle Management, and guiding a team through onboarding and continuous learning initiatives.