Lead Patient Access & Experience Leader

Intuitive Health; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Intuitive Health in Oklahoma City is seeking a Lead Patient Access Advocate to oversee registration operations, drive team performance, and ensure compliance with departmental policies. You will mentor staff, coordinate schedules, and partner with hospital colleagues to maintain a seamless patient experience.

Responsibilities include daily cash reconciliations, benefits verification, and staffing support, with a focus on friendliness, efficiency, and HIPAA compliance in a 24/7 environment.

Qualifications

• High School Diploma or GED required.
• 2-4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• Minimum of 2 years’ experience in a medical office setting.
• Minimum of 2 years’ experience in a supervisory or lead role preferred.
• Familiar with health insurance and the insurance verification process.
• Patient Registration/Medical record system experience needed.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Be flexible with hours, as staffing of 24/7 units may require flexibility.

Responsibilities

• Lead patient access team operations and drive performance metrics.
• Verify benefits, check patients in and out and collect copayments, coinsurance, deductibles.
• Create and maintain the Patient Access Schedule for assigned location.
• Train and mentor new Patient Access staff.
• Assist leader in interviewing candidates and preparing access for new hires.
• Reconcile cash intake, credit card receipts, Petty Cash, and bank deposits daily.
• Conduct staff meetings and ensure PHI/HIPAA compliance.

Skills

Multitasking

Communication

Customer service

Conflict management

Prioritization

Flexibility

Education

High School Diploma or GED

2-4-year college degree in Business, Accounting, Medical Administration or related area

Tools

Word

Excel

Outlook

Job description

Intuitive Health in Oklahoma City is seeking a Lead Patient Access Advocate to oversee registration operations, drive team performance, and ensure compliance with departmental policies. You will mentor staff, coordinate schedules, and partner with hospital colleagues to maintain a seamless patient experience.

Responsibilities include daily cash reconciliations, benefits verification, and staffing support, with a focus on friendliness, efficiency, and HIPAA compliance in a 24/7 environment.