Patient Access & Revenue Cycle Specialist II

Baylor Scott & White Health; Killeen (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Immediate eligibility for health and福利

401(k) savings plan with dollar-for-dı

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to register patients, collect demographics and insurance details, verify benefits, and determine patient financial responsibilities. You will cross-train across areas and mentor peers, contributing to a smooth patient flow and accurate revenue cycle processes.

Ideal candidates have 2 years in healthcare or customer service, strong listening and communication skills, empathy, and proficiency with basic computer tasks

Qualifications

• HS Diploma or GED required.
• 2 years of healthcare or customer service experience or education equivalency.
• Strong listening, interpersonal and communication skills; professional telephone etiquette.
• Ability to manage multiple priorities with empathy and professionalism.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts and improve revenue cycle functions and patient experience.
• Interacts with other areas to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and collects patient liability per policies.
• Establishes patient liability and negotiates payment arrangements per policy.
• May perform cashiering duties following policies and procedures.
• Assists patients to nursing units with directions or mobility aid, escalating issues when necessary.
• Adheres to compliance for order validation, cash policy, government payor, and patient safety.
• Conducts formal training and serves as a resource to others.

Skills

Communication skills

Interpersonal skills

Customer service

Empathy

Data entry

Microsoft Office

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to register patients, collect demographics and insurance details, verify benefits, and determine patient financial responsibilities. You will cross-train across areas and mentor peers, contributing to a smooth patient flow and accurate revenue cycle processes.

Ideal candidates have 2 years in healthcare or customer service, strong listening and communication skills, empathy, and proficiency with basic computer tasks