Patient Access Representative - RHC - Full Time

mhnetwork; Point Pleasant (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Rivers Health in Point Pleasant, WV is seeking a full-time Patient Access Representative for the Regional Health Center. The role supports the provider with patient care activities and handles key front-desk administrative duties in a busy office setting.

You will greet patients, answer phones, schedule appointments, scan documents, and manage mail and forms. The position emphasizes accuracy, teamwork, and excellent customer service.

Qualifications

• High school diploma or equivalent.
• One year of experience preferred in a provider office or health care setting.

Responsibilities

• General receptionist duties, greeting patients, answering telephones, and scheduling patients.
• Scanning patient documents, type correspondence, reports, memos, forms, transcription of medical notes, etc.
• Prepares cash receipts for transport to CBO.
• Sort and distributes mail, and process forms sent to the clinic.
• Maintains current and accurate demographics information on all patient guarantors.
• Maintain equipment and supplies needed for job duties.
• Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.
• Demonstrates excellence in customer service, professionalism and accountability.
• Fosters an atmosphere of teamwork and collaboration.
• Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.
• Other duties as assigned.

Skills

Receptionist duties

Customer service

Scheduling

Phone handling

Education

High school diploma or equivalent

Job description

Rivers Health is seeking a full-time Patient Access Representative in the Regional Health Center. Assists the provider with treatment of patients in the office, handles administrative and nursing duties related to patient care. To maintain high quality of care within an office setting.

The following is a summary of the essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• General receptionist duties, greeting patients, answering telephones, and scheduling patients.
• Scanning patient documents, type correspondence, reports, memos, forms, transcription of medical notes, etc.
• Prepares cash receipts for transport to CBO.
• Sort and distributes mail, and process forms sent to the clinic.
• Maintains current and accurate demographics information on all patient guarantors.
• Maintain equipment and supplies needed for job duties.
• Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.
• Demonstrates excellence in customer service, professionalism and accountability.
• Fosters an atmosphere of teamwork and collaboration.
• Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.
• Other duties as assigned.

High school diploma or equivalent. One year of experience preferred in a provider office or health care setting.