Patient Access Representative - RHC

mhnetwork; Point Pleasant (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Rivers Health in Point Pleasant, WV seeks a full-time Patient Access Representative at the Regional Health Center to support providers and manage patient flow in the office. The role emphasizes receptionist tasks, scheduling, document handling, and maintaining patient demographics with a focus on service quality and confidentiality.

Perform duties with professionalism and teamwork. Candidates with a high school diploma and healthcare office experience are preferred; strong organizational skills

Qualifications

• High school diploma or equivalent.
• One year of experience in a provider office or health care setting preferred.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and maintain accuracy.

Responsibilities

• Greet patients and answer phones.
• Schedule patient appointments and manage visits.
• Scan documents and type/transcribe forms and notes.
• Handle cash receipts and transport to billing.
• Maintain demographics and patient records.
• Collaborate with team and support office operations.
• Cover co-workers during absences and assist other areas as needed.

Skills

Customer service

Reception duties

Scheduling

Documentation

Teamwork

Education

High school diploma or equivalent

Job description

Rivers Health is seeking a full-time Patient Access Representative in the Regional Health Center. Assists the provider with treatment of patients in the office, handles administrative and nursing duties related to patient care. To maintain high quality of care within an office setting.

The following is a summary of the essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

1. General receptionist duties, greeting patients, answering telephones, and scheduling patients.

1. Scanning patient documents, type correspondence, reports, memos, forms, transcription of medical notes, etc.

1. Prepares cash receipts for transport to CBO.

1. Sort and distributes mail, and process forms sent to the clinic.

1. Maintains current and accurate demographics information on all patient guarantors.

1. Maintain equipment and supplies needed for job duties.

1. Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.

1. Demonstrates excellence in customer service, professionalism and accountability.

1. Fosters an atmosphere of teamwork and collaboration.

1. Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.

1. Other duties as assigned.

High school diploma or equivalent. One year of experience preferred in a provider office or health care setting.