Patient Access Clerk-FT-Emergency Room

mhnetwork; Point Pleasant (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Rivers Health in Point Pleasant, WV seeks a Patient Access Clerk for ER registration and patient data processing. You will handle pre-registration, registration, and related clerical tasks with a focus on friendly, helpful service to patients and staff.

The role involves data entry, admissions-related duties, payments processing, and coordination with the front desk. Strong communication and teamwork are essential for managing diverse patient needs in a fast-paced setting.

Qualifications

• High School Diploma.
• One year experience preferred in a provider office or health care setting.
• Strong communication and teamwork required.

Responsibilities

• Verify and correctly enter patient demographic and insurance data.
• Perform admissions, discharges, transfers, and deaths as needed.
• Complete required forms and scanning to maintain complete patient records.
• Answer switchboard/phone and respond to emergencies as required.
• Safely transport patients, supplies and specimens as needed.
• Accept and process payments.
• Process department supply orders, equipment maintenance and repair requisitions.
• Maintain patient privacy and respect values of individuals.

Skills

Verbal communication

Written communication

Coordination

Team collaboration

Problem solving

Education

High School Diploma

Job description

Rivers Health is seeking a Patient Access Clerk in the Emergency Room. Primarily responsible for all clerical communications and data processing activities related to the pre-registration, quick registration, and registration of all patients of the facility. Requires a customer relation focused attitude that relates a helpful and friendly atmosphere.

1. Verifies and correctly enters patient demographic and insurance data

including any insurance notification required.

1. Performs clerical duties such as admission, discharges, transfers

and deaths as needed

1. Completes all required forms and scanning to maintain complete

patient record.

1. Answers switchboard/phone and appropriately responds to emergency

alarms as required.

1. Safely transports patients, supplies and specimens as needed.

1. Responsible for accepting and processing payments.

1. Processes department supply ordering, equipment maintenance, repair

requisitions and department mail.

1. Maintains patient privacy and respects values of individual patients

and provides services accordingly.

1. Provides cooperative and courteous service to patients, physicians,

staff members and visitors in a timely manner with the utmost of

professional behavior.

1. Participates in unit meetings, statistical data gathering and

quality improvement activities including serving on quality

improvement teams.

1. Maintains tidiness of registration and waiting area. Cleans desk,

counter tops, cabinets, etc. as needed.

1. Maintains established departmental policies and procedures, safety,

environmental and infection control standards.

1. Performs other duties as assigned.

QUALIFICATIONS

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this position.

EDUCATION AND FORMAL TRAINING

High School Diploma

WORK EXPERIENCE

One year experience preferred in a provider office or health care setting.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Demonstrates the ability to communicate verbally and in writing coordinate, motivate and collaborate with others. Must be able to effectively recognize the unique needs of patients of all ages, including neonates, pediatrics, adolescents and geriatrics. Must be able to prioritize and delegate effectively. Must be able to judge and problem solve based on situational assessment. Must possess good inductive and deductive reasoning skills.