Patient Access Representative - PRN - RHC

mhnetwork; Point Pleasant (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Rivers Health is seeking a per-diem Patient Access Representative for the Regional Health Clinic. The role involves greeting patients, registering them, answering calls, and scheduling appointments in a busy healthcare setting.

Responsibilities include scanning documents, preparing memos, maintaining demographic data, and processing forms. The position requires a high school diploma and about one year of provider office experience, with emphasis on customer service and teamwork.

Qualifications

• High school diploma or equivalent.
• One year of experience preferred in a provider office or health care setting.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and answer phones; schedule patient appointments.
• Scan patient documents, type correspondence, reports, memos and forms; transcribe notes as needed.
• Prepare cash receipts for transport to the appropriate department.
• Sort and distribute mail; process forms sent to the clinic.
• Maintain current demographics and guarantor information.
• Keep equipment and supplies needed for duties stocked and functional.
• Adhere to Corporate Policies, JCAHO, Rural Health, and departmental procedures.
• Provide excellent customer service with professionalism and accountability.
• Fill in during co-worker absences and cover other areas as needed.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Professionalism

Education

High school diploma or equivalent

Job description

Rivers Health is seeking a per-diem Patient Access Representative for the Regional Health Clinic. Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation.

1. General receptionist duties, greeting patients, answering telephones, and scheduling patients.

1. Scanning patient documents, type correspondence, reports, memos, forms, transcription of medical notes, etc.

1. Prepares cash receipts for transport to CBO.

1. Sort and distributes mail, and process forms sent to the clinic.

1. Maintains current and accurate demographics information on all patient guarantors.

1. Maintain equipment and supplies needed for job duties.

1. Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.

1. Demonstrates excellence in customer service, professionalism and accountability.

1. Fosters an atmosphere of teamwork and collaboration.

1. Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.

1. Other duties as assigned.

High school diploma or equivalent. One year of experience preferred in a provider office or health care setting.