Patient Access Representative

Rockahc; Lexington (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

8 paid holidays

2 floating holidays

Paid time off accrues from day one

403(b) retirement plan

Job summary

Rockbridge Area Health Center is seeking a dedicated Patient Access Representative to join its front office in Lexington, VA. You will greet patients, verify demographics, register information, schedule appointments, and handle insurance details with accuracy and confidentiality.

You will collaborate with clinical and billing staff, support patient flow, participate in quality improvement projects, and ensure HIPAA compliance while delivering friendly, professional service.

Responsibilities

• Welcome patients and visitors in person and over the phone.
• Accurately verify and update patient demographics, insurance, and registration information in the EHR.
• Schedule appointments to optimize patient satisfaction, provider time, and most effective use of examining and treatment rooms.
• Collect and verify insurance information and document eligibility for services.
• Inform patients about co-payments, sliding fee discounts, and financial obligations.
• Collect co-payments, fees, and account balances accurately, and document payments in the EHR.
• Serve as the first point of contact to address patient inquiries and direct them to appropriate departments or staff.
• Ensure Accurate and confidential input of patient information into the EHR.
• Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.
• Collaborate with clinical staff, billing, and other departments to support smooth patient flow and accurate documentation.
• Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
• Participate in patient access and quality improvement projects, such as recall outreach, scheduling optimization, and patient satisfaction efforts.

Skills

Customer service

HIPAA compliance

Patient registration

Phone etiquette

Tools

EHR software

Job description

The Patient Access Representative performs the duties and functions of the Rockbridge Area Health Center (RAHC) front office area and ensures that they are carried out with accuracy, timeliness, and confidentiality. They will be an active participant in the mobile program and assist in the administration and maintenance of an efficiently operated clinic.

• Welcome patients and visitors in a courteous and timely manner, both in person and over the phone.
• Accurately verify and update patient demographics, insurance, and registration information in the EHR.
• Schedule appointments to optimize patient satisfaction, provider time, and most effective use of examining and treatment rooms.
• Collect and verify insurance information and document eligibility for services.
• Inform patients about co-payments, sliding fee discounts, and financial obligations.
• Collect co-payments, fees, and account balances accurately, and document payments in the EHR.
• Serve as the first point of contact to address patient inquiries and direct them to appropriate departments or staff.
• Ensure Accurate and confidential input of patient information into the EHR.
• Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.
• Collaborate with clinical staff, billing, and other departments to support smooth patient flow and accurate documentation.
• Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
• Participate in patient access and quality improvement projects, such as recall outreach, scheduling optimization, and patient satisfaction efforts.

Our team enjoys great benefits, including medical, dental, vision, 8 paid holidays, 2 floating holidays, generous paid time off that starts to accrue on your first day, and a 403(b)-retirement option. This position will have a Monday - Friday (5 day/8 hour) schedule and may offer support to other sites as needed.

Compensation is $18-$19/hr.

Visit www.rockahc.org to learn more about Rockbridge Area Health Center. EOE