Patient Access Representative - Registration (Evenings) (Part-Time)

Tanner Health; Georgia; On-site; USD 31,000 - 42,000; Full time

Job summary

Tanner Health is seeking a patient access specialist to streamline the intake process, verify insurance, and complete documentation across multiple locations.

Responsibilities include pre-registration, registration, precertification verification, and POS collections while maintaining professional communication with patients and staff. Prior customer service experience and familiarity with medical terminology are preferred.

Qualifications

• Excellent public relations skills and a pleasant professional demeanor when dealing with the public, hospital staff, and payers.
• Ability to communicate effectively and maintain good relations with coworkers, patients, families, and third party payers.
• One year of customer service experience preferred; ICD-9/CPT-4 coding knowledge preferred; medical terminology helpful.

Responsibilities

• Facilitates quality and efficient patient intake through pre-registration, registration, insurance, precertification verification, and document completion.
• Performs POS collections and work output review.
• Works across multiple locations within the facility or system, including call center, patient-facing, and bedside activities.

Skills

Public relations

Communication

Teamwork

Customer service

Decision making

Multitasking

Computer skills

Reading/writing

Education

High School Diploma or GED

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.
• Some college coursework preferred