Patient Access Representative - Registration (Days) (Part-Time)

Tanner-Health-1; Carrollton (GA); On-site; USD 19,000 - 26,000; Full time

Job summary

Tanner-Health-1 is seeking a patient intake coordinator to facilitate the quality and efficient patient intake process across multiple facility locations. You will handle pre-registration, registration, insurance verification, precertification, and documentation, ensuring smooth patient flow and accurate data capture.

This role requires excellent communication, a professional demeanor, basic medical terminology familiarity, and computer proficiency.

Qualifications

• High school diploma or GED required.
• Strong public relations and communication skills; maintain professional demeanor with patients and staff.
• Prior customer service experience preferred; familiarity with ICD-9/CPT-4 coding preferred.
• Team player with ability to follow procedures and work in a high-volume environment.
• Proficient with computers; read/write clearly.

Responsibilities

• Facilitates pre-registration, registration, insurance, precertification verification, document completion.
• POS collections and work output review for accuracy.
• Work across multiple locations within the facility or system to support PAS operations.
• Interact with call center, patients, families, and third-party payers.

Skills

Public relations

Communication

Teamwork

Decision making

Computer proficiency

Reading/writing

Flexibility

Time management

High-stress performance

ICD-9/CPT-4 knowledge

Medical terminology

Customer service

Education

High School Diploma or GED

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.
• Some college coursework preferred