Patient Access Representative - Patient Registration (Evenings)

Tanner-Health-1; Wedowee (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Tanner-Health-1 is seeking staff to support patient intake across multiple locations. Responsibilities include pre-registration, registration, insurance verification, precertification, document completion, and POS collections to ensure efficient patient flow.

Ideal candidates have a High School Diploma or GED and at least one year of healthcare operations or customer service experience. ICD-9/CPT-4 knowledge is a plus, with strong public relations and teamwork skills.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare operations experience preferred.
• 1 year customer service experience preferred.
• Familiarity with ICD-9, CPT-4 coding preferred; medical terminology helpful.

Responsibilities

• Facilitates patient intake through pre-registration, registration, insurance and precertification verification, and document completion.
• Handles POS collections and work output reviews ensuring smooth patient flow.
• Collaborates with hospital staff across locations to support call center, patient-facing, and bedside activities.

Skills

Public relations

Communication skills

Teamwork

Adaptability

Education

High School Diploma or GED

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance and precertification verification, document completion, POS collections and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within operations, to include call center, patient facing and bedside functionality.

Education:

High School Diploma or GED

Experience:

One-year healthcare operations experience preferred. One-year previous customer service experience preferred.

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgment.
• One year previous customer Service experience preferred. Previous experience or knowledge of ICD-9, CPT-4 coding techniques preferred. Knowledge of medical terminology preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.
• Some college coursework preferred.