Patient Access Representative - Registration (Days)

Tanner Health; Georgia; On-site; USD 36,000 - 48,000; Full time

Job summary

Tanner Health is seeking a detail-orientedHealth Access professional to support pre-registration, registration, and insurance verification across multiple locations. This role involves coordinating with patients, families, and payers to ensure accurate data capture and timely processing.

Responsibilities include precertification verification, document completion, and POS collections, with a focus on maintaining smooth patient flow in a fast-paced environment.

Qualifications

• Public relations and customer-facing skills are essential.
• Ability to communicate effectively with patients, families, staff, and payers.
• Experience in fast-paced, high-stress healthcare environments preferred.
• Proficient use of computer equipment and basic software.
• Some college coursework preferred.

Responsibilities

• Facilitate pre-registration and registration processes.
• Verify insurance, precertification, and document completion.
• Perform POS cash collections and review work output.
• Interact via call center, patient-facing, and bedside activities across multiple locations.

Skills

Customer service

Public relations

Communication

Teamwork

Medical terminology

ICD-9/CPT-4 basics

Computer literacy

Education

High School Diploma or GED

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.
• Some college coursework preferred