Patient Access Representative Outpatient - Patient Registration (Evenings) (Part-Time)

Tanner-Health-1; Villa Rica (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Tanner-Health-1 seeks a Patient Access Specialist to streamline the patient intake process, covering pre-registration, registration, insurance verification, precertification, document completion, and POS collections. The role also involves reviewing work output for accuracy and efficiency.

Assignments may occur across multiple locations within the facility or system, including call center, patient-facing, and bedside support, requiring strong communication and teamwork.

Qualifications

• Excellent public relations skills and professional demeanor when dealing with the public.
• Ability to communicate effectively with patients, families, staff and payers.
• One year of customer service experience preferred; ICD-9/CPT-4 knowledge preferred.
• Ability to work well in a team and adapt to procedures.
• Some college coursework preferred.

Responsibilities

• Facilitates quality and efficient patient intake through pre-registration, registration, insurance, precertification verification, and document completion.
• Handles POS collections and work output review to ensure accuracy and throughput.
• Work assignments span multiple locations within the facility or system, including call center, patient facing, and bedside tasks.

Skills

Public relations

Communication

Team player

Computer skills

Reading & writing

Education

High School Diploma or GED

Tools

ICD-9 coding

CPT-4 coding

Medical terminology

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.
• Some college coursework preferred