Patient Access Representative - Patient Registration (Evenings)

Tanner Health; Alabama; On-site; USD 32,000 - 48,000; Full time

Job summary

Tanner Health seeks an experienced intake/registration assistant to support pre-registration, registration, and insurance verification. The role includes precertification checks, document completion, and POS collections across facility locations.

Strong customer service and communication skills are essential, with familiarity in ICD-9/CPT-4 coding and medical terminology preferred. High school diploma required; one year of healthcare ops or customer service preferred.

Qualifications

• High school diploma or GED required; strong customer service experience preferred.
• Excellent communication and public relations skills with patients, families and staff.
• Familiarity with ICD-9/CPT-4 coding and medical terminology preferred.

Responsibilities

• Facilitate patient intake and preregistration, verify insurance and precertification.
• Complete documentation and POS collections at point of service.
• Support multiple locations including call center and bedside operations.

Skills

Public relations

Communication

Teamwork

Stress management

Computer skills

Medical terminology

Education

High School Diploma or GED

Tools

ICD-9 coding

CPT-4 coding

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance and precertification verification, document completion, POS collections and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within operations, to include call center, patient facing and bedside functionality.

Education

High School Diploma or GED

Experience

One-year healthcare operations experience preferred. One-year previous customer service experience preferred.

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgment.
• One year previous customer Service experience preferred. Previous experience or knowledge of ICD-9, CPT-4 coding techniques preferred. Knowledge of medical terminology preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts" or routines, as needed, based on departmental or system demands.
• Some college coursework preferred.