Patient Access Representative – Registration (Evenings) (Part-Time)

Tanner Health; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Tanner Health seeks a patient intake professional to support pre-registration, registration, insurance verification, and precertification processes. The role includes document completion and POS collection across multiple locations within the facility or system.

Candidates should have strong public relations and communication skills, plus experience in customer service. Some college coursework is preferred, and flexibility to work varying shifts is expected.

Qualifications

• Excellent public relations skills and professional demeanor when dealing with the public, even irate or abusive individuals.
• Ability to communicate effectively and maintain good relations with co-workers, hospital staff, patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of customer service experience preferred; ICD-9 and CPT-4 knowledge preferred; medical terminology knowledge preferred.
• Team-oriented, able to interact and work well in a group setting.
• Flexible with hours; some college coursework preferred.

Responsibilities

• Facilitates patient intake process including pre-registration, registration, insurance, precertification verification, and document completion.
• POS collections and work output review.
• Work across multiple locations within the facility or system, including call center, patient-facing, and bedside functionality.

Skills

Public relations

Communication

Teamwork

Medical terminology

ICD-9 coding

CPT-4 coding

Computer skills

Education

High School Diploma or GED

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education:

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal “.shifts”. or routines, as needed, based on departmental or system demands.
• Some college coursework preferred