Patient Access Representative - Registration (Days)

Tanner; Carrollton, Northern (GA, KY); Hybrid; USD 45,847,000 - 63,039,000; Full time

Job summary

Tanner is seeking a Patient Access Representative - Registration (Days) to optimize patient intake across multiple locations within the facility or system. You will manage pre-registration, registration, insurance verification, precertification, documentation and POS collections while ensuring accuracy and courteous service.

The role involves handling call center, patient-facing, and bedside tasks in a fast-paced hospital environment, requiring a high level of organization and teamwork.

Qualifications

• Excellent public relations skills and professional demeanor when dealing with the public, including irate or abusive individuals.
• Ability to communicate effectively and maintain good relations with coworkers, hospital staff, patients and third-party payers.
• Experience in customer service is preferred; healthcare knowledge is a plus.

Responsibilities

• Facilitate pre-registration, registration, and patient intake processes.
• Verify insurance and precertification; complete documentation.
• Review work output and perform POS collections where applicable.
• Support call center, patient-facing, and bedside tasks across multiple locations within the facility or system.

Skills

Public relations

Communication

Customer service

Teamwork

High stress tolerance

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Patient Access Representative - Registration (Days)

#26-745

Job Description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education:

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.


• Ability to make independent decisions, display emotional maturity, and use sound judgment.


• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.


• Ability to interact and work well as a part of a team oriented environment.


• Ability to comprehend and apply a large variety of operating procedures.


• Ability to organize for maximum time utilization, productivity, and smooth patient flow.


• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.


• Proficient use of computer equipment.


• Ability to read and write legibly with spelling accuracy.


• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts" or routines, as needed, based on departmental or system demands.