Patient Access Representative – Registration (Days)

Tanner Health; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Tanner Health seeks a patient intake professional to facilitate registration, insurance verification, precertification, and related tasks across facility locations. You will support call center, patient-facing, and bedside flows, ensuring smooth patient throughput and accurate documentation.

The role requires exceptional communication, empathy, and the ability to work under pressure in a busy healthcare setting. High School diploma or GED is required, with some college coursework preferred.

Qualifications

• Excellent public relations skills and a pleasant demeanor when interacting with the public.
• Ability to communicate effectively with coworkers, hospital staff, patients, families and payers.
• Proven ability to work in a team-oriented environment and handle stress.
• Prior customer service experience; knowledge of ICD-9 and CPT-4 coding is preferred.
• Proficient use of computer equipment and accurate reading/writing skills.

Responsibilities

• Facilitates quality and efficient patient intake processes including registration and insurance verification.
• Handles precertification verification, document completion and POS collections.
• Reviews work output and coordinates across multiple locations within the facility or system.
• Performs call center, patient-facing, and bedside tasks as part of PAS operations.

Skills

Public relations

Communication skills

Team player

Customer service

Decision making

Emotional maturity

Stress management

Time management

Computer literacy

Reading & writing

Education

High School Diploma or GED

Some college coursework preferred

Tools

Medical terminology

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education:

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal “.shifts”. or routines, as needed, based on departmental or system demands.
• Some college coursework preferred