Patient Access Representative - Registration (Days)

Tanner Health; Carrollton (GA); On-site; USD 32,000 - 54,000; Full time

Job summary

Tanner Health in Carrollton, GA seeks an experienced Patient Access Associate to facilitate a smooth, efficient patient intake process across multiple locations within the system. You will perform pre-registration, registration, insurance verification, precertification, and documentation, ensuring accurate data capture and timely throughput.

The role requires friendly communication, teamwork with hospital staff and third-party payers, and the ability to handle high-stress situations in a

Qualifications

• Excellent public relations skills with a professional demeanor when dealing with the public, including irate individuals.
• Ability to make independent decisions, display emotional maturity and sound judgment.
• One year of customer service experience preferred; ICD-9 and CPT-4 knowledge preferred.
• Knowledge of medical terminology preferred.
• Ability to work well in a team-oriented environment.
• Ability to follow numerous operating procedures.
• Strong organizational skills for productive patient flow.

Responsibilities

• Facilitate quality and efficient patient intake through pre-registration and registration processes.
• Verify insurance and precertification, complete documentation, and manage POS collections.
• Review work output and ensure accuracy across PAS operations.
• Work across multiple locations within the facility or system.
• Engage in call center, patient-facing, and bedside activities as needed.

Skills

Customer Service

Communication

Medical terminology

ICD-9/CPT-4 knowledge

Teamwork

Computer literacy

Documentation

Education

High School Diploma or GED

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.