Patient Access Representative- Patient Access

100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Patient Access Representative at 100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana validates and registers patients’ demographic, medical and financial information in a timely, accurate manner according to departmental standards.

Responsibilities include collecting and verifying demographics, insurance and pre-certification data, coordinating patient flow with scheduling, bed control and nursing units, and explaining hospital policies to patients and families while

Qualifications

• Knowledge of medical terminology is preferred.
• Working knowledge of ICD and CPT coding is preferred.
• Experience in patient registration is preferred.
• Experience in an insurance or medical office setting is preferred.

Responsibilities

• Communicate clearly with patients, families, and staff while maintaining confidentiality.
• Collect and verify demographics, insurance, and pre-certification information.
• Coordinate patient flow with scheduling, bed control and nursing units.
• Explain hospital policies, consent forms, and insurance requirements.
• Demonstrate flexibility and maintain a positive team environment.
• Address challenges with diplomacy and suggest process improvements.
• Prioritize tasks and manage high volumes of registrations.
• Maintain proper documentation and signatures.
• Ensure compliance with legal and regulatory requirements.

Skills

Medical terminology

ICD coding

CPT coding

Patient registration

Tools

Insurance software

Job description

Varied (United States of America) Department: 100 - 824000 TG - Patient Access

Position Description

The Patient Access Representative validates and registers all patients' demographic, medical and financial information in an accurate, complete and timely manner in accordance with the departmental standards and procedures.

Key Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Qualifications

1. Knowledge of medical terminology is preferred.
2. Working knowledge of ICD and CPT coding is preferred.
3. Experience in patient registration is preferred.
4. Experience in an insurance or medical office setting is preferred.