Patient Access Representative, Patient Access

Self Regional Healthcare; Greenwood (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Self Regional Healthcare in Greenwood, SC seeks a full-time Patient Access Associate responsible for scheduling, pre-certification, and benefit verification. You will explain hospital policies, collect signatures, and ensure accurate EPIC data entry to support admission across inpatient, outpatient, and ER services.

The role requires fast response, independent judgment, and strong customer service. Ideal candidates have a high school diploma and knowledge of ICD-10/CPT coding, with excellent

Qualifications

• High school diploma or equivalent.
• Experience in the healthcare industry preferred.
• Strong customer service experience.
• Effective written and verbal communication.
• Knowledge of ICD-10 and CPT coding.
• Proficient in EPIC or similar patient registration systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Schedule appointments and manage patient flow.
• Perform pre-certification and benefit verification.
• Obtain patient signatures and explain hospital policies.
• Enter demographic and financial data accurately in EPIC.
• Coordinate with physicians, nurses and staff for proper entry into care pathways.

Skills

Customer service

Communication

Healthcare knowledge

Organizational skills

Analytical skills

Relationship building

Handling difficult customers

Education

High School Diploma or equivalent

Tools

EPIC system

Job description

Full Time, 8:30am-7:00pm, Monday-Friday

Full Time, 8:30am-7:00pm, Monday-FridayResponsible for performing scheduling, pre-certification, benefit verification and pre-certification, Requires fast response to customer needs, independent judgement, ingenuity and initiative in utilization of computers and other equipment. Works with staff and understand appropriate scheduling processes and how processes affect ancillary departments. Conducts patient and guarantor interviews for inpatient, outpatient and emergency care registration, Explains hospital policies and financial responsibilities and obtains all required signatures. Ensures that all demographic and financial data is obtained and entered in the EPIC system in an accurate and timely manner. Ensures that pre-certification and/or authorization is obtained to comply with insurance company policies. Determines estimated patient financial responsibility through verified insurance benefits, co-pays and deductibles and calculates estimated self-pay portions to be collected at time of registration. Controls the main line of communication with physicians, nursing, clinical staff, non-clinical staff and Patient Access Department to ensure appropriate patient scheduling for proper entry into and through the health care system. Performs all other duties as assigned by the management team.

Special Qualifications

• High School Diploma or equivalent
• General knowledge and experience in the healthcare industry is preferred
• Strong Customer service experience
• Ability to communicate effectively both orally and in writing
• Working knowledge of medical terminology ICD-10 and CPT Coding
• Ability to build productive internal and external working relationships
• Basic analytical skills
• Strong organizational skills and attention to detail
• Ability to handle challenging customers in a professional manner