Patient Access Representative - Registration (Days)

Tanner Health; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner Health is seeking a detail-oriented patient access associate to streamline registration, insurance verification, and precertification processes. The role involves handling calls and direct patient interactions across locations within the facility, supporting efficient patient flow, and accurate documentation.

The position requires a High School Diploma or GED and strong communication skills. Must navigate fast-paced settings, coordinate with medical staff, and operate basic computer

Qualifications

• Excellent public relations skills and professional demeanor with patients, families, and staff.
• Ability to communicate effectively and maintain good relations with co-workers, hospital, and payers.
• Ability to work as part of a team and to apply a variety of operating procedures.
• Proficient use of computer equipment and ability to read/write legibly with accuracy.

Responsibilities

• Assist with pre-registration and registration processes.
• Verify insurance, precertification, and document completion.
• Handle POS collections and review work output for accuracy.
• Interact with patients across call center, patient-facing, and bedside tasks.
• Maintain smooth patient flow and adapt to varying shifts and demands.

Skills

Public relations

Communication

Teamwork

High-stress performance

Computer skills

Reading/writing

Education

High School Diploma or GED

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.