Patient Access Representative | Patient Access | PRN | Variable

UF Health; Saint Augustine, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking a courteous receptionist to greet patients in person and over the phone, assist with check-in/out, and verify insurance details. You will document payments and help maintain accurate patient records in a fast-paced clinical setting.

Responsibilities include handling inquiries, coordinating with medical staff, and performing various clerical duties to ensure smooth patient flow and data accuracy. This role is on-site and essential to patient experience.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of medical and insurance terminology.
• Customer service experience preferred.
• Strong communication and customer service skills.
• Input extensive data.

Responsibilities

• Checking patients in and out when they arrive/leave appointments
• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Skills

Customer service

Strong communication

Data entry

Education

High School Diploma or Equivalent

Job description

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Responsibilities

• Checking patients in and out when they arrive/leave appointments
• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of medical and insurance terminology
• Customer service expereince preferred
• Strong communication and customer service skills
• Input extensive data