Patient Access Representative | Patient Access | PRN | Variable - 3rd shift

UF Health Central Florida; Leesburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Florida is seeking a Registration Assistant to manage patient appointments, registrations, and insurance verifications. This role requires at least a high school diploma and some experience in medical customer service. Responsibilities include scheduling, collecting patient information, and ensuring accurate financial transactions while maintaining high customer satisfaction. The position primarily supports patient relations and requires strong communication skills. Competitive compensation and a supportive work environment are offered.

Qualifications

• Required: High School Diploma or equivalent.
• 0-1 year of Medical Customer Service or Registration experience required.
• Preferred: 1 year of Medical Customer Service or Registration experience.

Responsibilities

• Schedule appointments and register patients accurately.
• Verify insurance and financial information.
• Collect payments for services rendered.
• Process patient information following protocols.
• Prepare reports for shift transitions.

Skills

Patient registration

Appointment scheduling

Insurance verification

Customer service

Data entry

Education

High School Diploma or equivalent

Job description

Overview

The Registration Assistant performs essential duties including, but not limited to:

• Appointment scheduling and patient registration
• Insurance verification and pre-certification
• Telephone coverage and general patient inquiries
• Data entry and filing of protected health information (PHI)
• Coordinating patient referrals
• Completing patient estimates and point‑of‑service collections

All tasks are performed while maintaining strong patient relations and ensuring high levels of customer satisfaction.

Responsibilities

Key Responsibilities:

• Gather complete and accurate patient demographic information (e.g., name, DOB, SS#, address) and obtain the patient’s written consent for treatment.
• Collect and verify financial, insurance, and Workman’s Compensation information; note the appropriate Subscriber and Guarantor and obtain copies of insurance and ID cards.
• Pre‑Registration: Identify, verify, and complete insurance plans; obtain correct benefits information (e.g., co‑pay, deductible, out‑of‑pocket, pre‑certification requirements per individual plans/policies, Par vs. Non‑Par, HMO, PPO, managed care products); maintain a three‑day window to ensure all patients are registered, insurance verified, and pre‑certified prior to scheduled appointments.
• Collect co‑pays, deductibles, out‑of‑pocket expenses, cash/self‑pay accounts, elective procedure fees, and non‑covered services; safeguard patient valuables by logging and securing items in admitting safes.
• Perform cashier functions, including issuing receipts for payments and obtaining electronic authorizations for credit card transactions; turn in all receipts and payments/cash daily and log petty cash with a team member per shift.
• Process all patients via the Sign‑In Sheet or acuity level assigned (order of arrival, appointment, or based on patient acuity in ED); screen for LMRPs and identify when an ABN is required, explaining the ABN/LMRP process to patients and obtaining signatures as needed.
• Complete Medicare Secondary Payer (MSP) questionnaires for every Medicare patient.
• Prepare and provide reports for Admission Census (bed board) at the end of each shift, ensuring readiness for the oncoming shift; coordinate with Nursing to ensure proper bed assignments.
• Read and interpret completed physician orders (written or electronic) for appropriate handling.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• 0‑1 year of Medical Customer Service or Registration experience required.

Preferences

• 1 year of Medical Customer Service or Registration experience.
• Knowledge of medical terminology and medical insurance terminology, with an emphasis on referrals and pre‑certification processes.