Patient Access Representative | Patient Access | Full-Time | Variable

UF Health; The Villages (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

UF Health in The Villages, FL is seeking a Patient Services Clerk who greets patients, checks them in and out for appointments, and answers front-desk inquiries. This role requires accurate data entry and a solid understanding of medical terminology.

You will document insurance information, collect payments, keep patient files up to date, and communicate important details to patients and medical staff to ensure smooth, courteous visits.

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of medical and insurance terminology
• Customer service experience preferred
• Strong communication and customer service skills
• Input extensive data

Responsibilities

• Checking patients in and out when they arrive or depart for appointments
• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, and payment methods
• Keeping patient files updated
• Communicating important information to patients and medical staff
• Processing payments from patients
• Managing various types of paperwork and obtaining required signatures
• Performing other clerical duties

Skills

Customer service

Communication

Data entry

Education

High School Diploma or equivalent

Job description

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Responsibilities

• Checking patients in and out when they arrive/leave appointments
• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staffContacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

Education:

• High School Diploma or equivalent required.

• Working knowledge of medical and insurance terminology
• Customer service expereince preferred
• Strong communication and customer service skills
• Input extensive data