Patient Access Representative | Patient Access | Full-Time | Variable

UF Health; Town of Florida (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

UF Health is seeking a front desk/ patient services associate to greet patients in person and over the phone, verify insurance coverages, and process payments. You will manage patient inquiries, keep records up to date, and communicate with medical staff to ensure smooth check-in and billing processes.

The role requires attention to detail and strong customer service and data-entry skills, with responsibilities spanning paperwork, signatures, and routine administrative tasks at the point of care.

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of medical and insurance terminology.
• Customer service experience preferred.
• Strong communication and customer service skills.
• Input extensive data.

Responsibilities

• Checking patients in and out when they arrive/leave appointments.
• Answering phone lines to address patient inquiries.
• Documenting insurance information, personal information, payment methods and other important patient information.
• Keeping patient files updated.
• Communicating important information and details to other medical care staff.
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues.
• Processing payments from patients.
• Managing various types of paperwork, ensuring appropriate signatures are acquired.
• Performing other clerical duties.

Skills

Customer service

Communication skills

Data entry

Education

High School Diploma or equivalent

Job description

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Responsibilities

Checking patients in and out when they arrive/leave appointments

• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

Education

• High School Diploma or equivalent required.

Working knowledge of medical and insurance terminology

• Customer service expereince preferred
• Strong communication and customer service skills
• Input extensive data