Patient Access Representative | Patient Access | Full-Time | Variable

UF Health Central Florida; The Villages (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

UF Health Central Florida is seeking a front desk patient service representative to greet and assist patients in person and by phone. You will verify insurance coverages, collect payments, and maintain accurate patient records while coordinating with medical staff.

The role emphasizes strong communication, data entry accuracy, and knowledge of medical and insurance terminology. A High School Diploma or equivalent is required, with customer service experience preferred.

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of medical and insurance terminology.
• Customer service expereince preferred.
• Strong communication and customer service skills.
• Input extensive data.

Responsibilities

• Checking patients in and out when they arrive/leave appointments.
• Answering phone lines to address patient inquiries.
• Documenting insurance information, personal information, payment methods and other important patient informations.
• Keeping patient files updated.
• Communicating important information and details to other medical care staff.
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues.
• Processing payments from patients.
• Managing various types of paperwork, ensuring appropriate signatures are acquired.
• Performing other clerical duties.

Skills

Customer service

Data entry

Medical terminology

Insurance terminology

Communication skills

Education

High School Diploma or equivalent

Job description

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Responsibilities

Checking patients in and out when they arrive/leave appointments

• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

Education

• High School Diploma or equivalent required.

Working knowledge of medical and insurance terminology

• Customer service expereince preferred
• Strong communication and customer service skills
• Input extensive data