Patient Access Representative- Patient Access

Terrebonne General Health System; Town of Rutland (NY); On-site; USD 36,000 - 55,000; Full time

Job summary

Terrebonne General Health System is seeking a Patient Access Representative to register patients, collect accurate demographic and insurance information, and verify eligibility at the point of entry.

You will collaborate with scheduling, billing, and clinical teams to ensure smooth patient flow, explain hospital policies, and maintain confidentiality while providing outstanding customer service.

Qualifications

• Knowledge of medical terminology is preferred.
• Working knowledge of ICD and CPT coding is preferred.
• Experience in patient registration is preferred.
• Experience in an insurance or medical office setting is preferred.

Responsibilities

• Communicate clearly with patients, families, and staff while protecting confidentiality.
• Collect and verify patient demographic, insurance, and pre-certification data.
• Coordinate patient flow with scheduling, bed control, and nursing units.
• Explain hospital policies, consent forms, and insurance requirements.
• Share a positive attitude and collaborate with teammates.
• Resolve issues diplomatically and suggest process improvements.
• Prioritize tasks and manage high volumes of registrations.
• Perform tasks such as assigning rooms and preparing charts.
• Maintain compliance with legal and regulatory requirements.

Skills

Medical terminology

ICD/CPT coding

Patient registration experience

Insurance/medical office experience

Job description

Varied (United States of America)

Department

100 - 824000 TG - Patient Access

Position Description

The Patient Access Representative validates and registers all patients' demographic, medical and financial information in an accurate, complete and timely manner in accordance with the departmental standards and procedures.

Key Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Qualifications

1. Knowledge of medical terminology is preferred.
2. Working knowledge of ICD and CPT coding is preferred.
3. Experience in patient registration is preferred.
4. Experience in an insurance or medical office setting is preferred.