Patient Access Representative - Lakewalk

Essentia Health; Duluth (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health’s Lakewalk Clinic is seeking a Patient Access Representative to provide exceptional customer service during patient registration, scheduling, and checkouts, ensuring accurate data and seamless visits. The role interfaces with Virtual Patient Registration Representatives and the clinical team to coordinate appointments and billing.

Responsibilities include collecting demographics, insurance details, and co-pays, managing queues, and delivering friendly, efficient service in a busy

Qualifications

• This position greets customers and facilitates patient registration and scheduling.
• Interviews patients to obtain complete demographic and financial information.

Responsibilities

• Interviews patients to obtain complete demographic details and financial information.
• Collects insurance cards and updates patient information in the record.
• Performs point-of-service data collection, including co-pays and deposits.
• Maintains work queues and coordinates with clinical team for scheduling.
• Provides cost estimates and itineraries for upcoming appointments.
• Answers calls, schedules appointments, and restocks supplies.

Skills

Patient access experience

Customer service

Education

Patient Access Certification (2nd Level)

Job description

Job Description

Essentia is looking for a Patient Access Representative to provide exceptional customer service while supporting accurate patient registration, scheduling, and checkouts to ensure a seamless experience for patients and their care teams.

Building Location

Lakewalk Clinic And Pharmacy

Department

1006161 REGISTRATION - EH SS

Education Qualifications

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision


• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary


• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue


• Maintains all assigned work queues according to supervisor’s instructions and guidance


• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service


• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed


• Sanitizes registration equipment between each use and restocks basic supplies


• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience


• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications

1

Shift Start Time

8am

Shift End Time

5pm

Weekends

NO

Holidays

No

Call Obligation

No

Union

Superior Health UFCW Union (SPUFCW)09/2/2026

Compensation Range

$17.04 - $25.29

Employee Benefits

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].