Patient Scheduler I

Essentia Health; Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Essentia Health in Fargo, ND seeks a Level I Patient Scheduler to pre-register and schedule appointments, procedures, and tests, while communicating with patient care teams to ensure timely, courteous service.

The role covers multiple service lines within the market, handles calls, follow-up, and data entry into the EHR, with no formal education requirements and HBI training within the first year of hire.

Qualifications

• No educational requirements; completes designated HBI courses within one year of hire.
• Licensure/Certification qualifications include licensure level 1.

Responsibilities

• Patient identification, registration, and scheduling, with fee estimates where applicable.
• Full pre-registration of patients calling to schedule appointments, including updating guarantor information and insurance eligibility.
• Coordinates scheduling of services including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficient data entry into the electronic health record while talking with patients.
• Works as part of a care team to provide optimal customer service and clinical outcomes.

Job description

Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Building Location

South University Clinic

Department

1006160 REGISTRATION - EH SS

Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications

• Previous patient access representative or scheduling experience preferred.

Education Qualifications

No educational requirements. Completes designated HBI courses within one year of hire.

Licensure/Certification Qualifications

1

Shift Rotation

Day Rotation (United States of America)

Holidays

No

Call Obligation

No

Compensation Range

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].