Patient Scheduler

Essentia Health; Fargo (ND); On-site; USD 34,000 - 52,000; Full time

Job summary

Essentia Health in Fargo, ND is seeking a Level I Patient Scheduler to pre-register and schedule patients for appointments, procedures, and tests. The role handles incoming calls, follow-up queues, and ticket scheduling, ensuring timely, courteous service and proper insurance verification.

You will coordinate with care teams to provide efficient care, schedule follow-up visits per physician orders, and give patients cost estimates and itineraries.

Qualifications

• No educational requirements and completion of designated HBI courses within one year of hire.

Responsibilities

• Patient identification, registration, and scheduling, including estimates for cost and follow-up.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Pre-registers and schedules patients for appointments, procedures, tests, and other services.
• Enters data into the electronic health record accurately while speaking with patients.
• Works with care teams to provide optimal customer service and clinical outcomes.

Education

No educational requirements. Completes designated HBI courses within one year of hire.

Job description

Building Location:

South University Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Education Qualifications:

No educational requirements. Completes designated HBI courses within one year of hire .

Licensure/CertificationQualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Compensation Range:

-Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact your HR Service Center at [phone].