Patient Access Representative-Casual

Essentia Health; Moose Lake (MN); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contributions

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health Moose Lake Hospital seeks a friendly Registration Clerk to greet patients and manage the patient registration process, collecting demographics and insurance information, and providing cost estimates for upcoming appointments.

The role interfaces with Virtual Patient Registration Representatives and Patient Schedulers, requiring strong customer service, accurate data entry, and effective coordination of appointments and billing; weekend shifts and day/evening/night rotations are

Qualifications

• Experience in patient access or scheduling preferred.

Responsibilities

• Interviews patients to collect demographic and financial information for accurate registration.
• Obtains insurance cards and identification, updating medical records as needed.
• Manages co-pays and cash handling, ensuring accurate revenue accounting.
• Maintains work queues and delivers high-quality customer service.
• Answers calls, schedules appointments, and coordinates with clinical team as needed.
• Cleans and restocks registration equipment; performs other clerical duties.

Skills

Patient Access

Education

No educational requirement

Job description

Building Location

Essentia Health Moose Lake Hospital

Department

1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor's instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience preferred.

Education Qualifications

No educational requirement.

FTE

0

Possible Remote/Hybrid Option:

Shift Rotation

Day/Eve/Night Rotation (United States of America)

Shift Start Time

Day/Eve/Night

Shift End Time

Day/Eve/Night

Weekends

yes

Holidays

No

Call Obligation

No

Compensation Range

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].