Patient Access Representative - 28 hours a week

Essentia Health; Superior (WI); On-site; USD 25,000 - 36,000; Part time

Job summary

Essentia Health is seeking a Part-Time Patient Access Representative (0.7 FTE) in Superior, WI. The role handles patient registration, appointment scheduling, and cost estimates while interacting with patients, insurers, and clinical staff to ensure accurate data and smooth care pathways.

The position involves day/evening/night shifts, weekend rotation, and potential remote/hybrid options; compensation range is $17.80–$26.28 per hour with comprehensive benefits as described by Essentia Health.

Qualifications

• Prior experience as a Patient Access Representative or Patient Scheduler preferred.
• Excellent interpersonal and communication skills with patients and staff.
• Ability to collect and verify demographic and financial information accurately.

Responsibilities

• Greet patients and facilitate registration for care and billing.
• Interviews patients to collect demographic and financial information.
• Obtain insurance cards and update records in the medical system.
• Handle point-of-service data collection, including co-pays and deposits.
• Maintain work queues and coordinate with clinical teams as needed.
• Answer calls, schedule appointments, and provide cost estimates.
• Sanitize equipment and restock supplies.
• Perform other clerical duties as assigned.

Skills

Patient Access

Customer Service

Scheduling

Job description

Patient Access Representative - 28 hours a week

Superior, WI 54880

Applying to

Patient Access Representative - 28 hours a week

$17.8 - $26.28/hourly Posted 2 Days Ago Part Time Less than 10 Applies

Superior, WI 54880

Building Location:

St Marys Hospital Superior

Building Location:

St Marys Hospital Superior

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience preferred

FTE:

0.7

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve/Night Rotation (United States of America)

Shift Start Time:

Day/Eve/Night

Shift End Time:

Day/Eve/Night

Weekends:

Rotating

Holidays:

Yes

Call Obligation:

No

Union:

SMMC USWA (SMUMS)

Compensation Range:

$17.80 - $26.28Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Patient Access Representative - 28 hours a week

$17.8 - $26.28/hourly Posted 2 Days Ago Part Time Less than 10 Applies