Patient Access Representative

Essentia Health; Virginia (IL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Tuition Reimbursement

Flexible Scheduling

Generous PTO

Job summary

Essentia Virginia Hospital is seeking an attentive Patient Access Associate to greet patients, verify demographics and insurance details, and ensure accurate registration and billing. You will work with the clinical team to coordinate visits and follow-ups while maintaining courteous service.

You will provide cost estimates, schedule follow-ups per physician orders, and communicate itineraries to patients. The role requires strong communication, cash handling, and teamwork in a fast-paced

Qualifications

• Interviews patients to obtain demographic and financial details for accurate registration and billing.
• Provides excellent customer service and helps patients with questions during the process.
• Handles cash/drawer reconciliation and daily deposits for co-pays and payments.

Responsibilities

• Interview patients to collect demographic and financial information for registration.
• Obtain and verify insurance cards and IDs and update records.
• Manage point-of-service data collection and co-pay collection.
• Maintain work queues and assist patients and staff as needed.
• Answer calls, schedule appointments, and refer to clinical teams.

Skills

Patient registration

Customer service

Cash handling

Communication skills

Education

Patient Access Certification (PACC)

Tools

Medical records software

Job description

Building Location:

Essentia Virginia Hospital

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow‑up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co‑workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

FTE:

0

Shift Rotation:

Day/Eve/Night Rotation (United States of America)

Shift Start Time:

Day/Eve/Night

Shift End Time:

Day/Eve/Night

Weekends:

Yes

Holidays:

No

Call Obligation:

No

Union:

VA Hospital AFSCME Service Workers (VAHOSPAIDE)

Union Posting Deadline:

07/15/2026

Compensation Range:

$17.29 - $23.70

• Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance.
• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary.
• For full details, refer to your benefit summary or contact our HR Service Center at [phone].